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Shipping and Handling
*PLEASE NOTE: Shipping to Australia and New Zealand although not posted here, are just slightly higher than the costs for "All Other Countries". **Shipping costs to Alaska & Hawaii (not posted here) are just slightly higher than "inside the U.S." rates.
We ship our products via Priority Mail. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line. If you are purchasing off-line or would like to review these shipping rates, please reference the chart above. We believe that U.S.P.S. Priority Mail is the most efficient and cost effective for our customers. All orders are shipped at 9:00 a.m. the next business day after the order is placed (Monday through Friday). Orders cannot be shipped on Saturday, Sunday or Holidays. We try to insure that all items listed on our website are in-stock for immediate delivery. If an item is out-of-stock, we either remove it from the site or post a message to advise you. There are rare exceptions when we are caught off-guard. Should that occur, and an item is not in-stock, we will notify you via Email. Security: Your security is guaranteed here! We have designed our shop to meet the latest standards for secure online transactions. We have security measures in place to protect the loss, misuse and alteration of the information under our control. We maintain our own security certificate (GeoTrust) to insure the maximum protection for our customers.
Our shop check-out pages reside on a secure server using "Secure Socket Layer" Technology (SSL), and all personal customer information is encrypted using the best available technology to insure that it cannot be accessed by any unauthorized source. Privacy: At www.gooddogexpress.com, we are committed to protecting your privacy. We will always respect your privacy and we assure you that we will never release any information that you provide to us, under any circumstances, except as necessary to secure payment and shipping. While there are many companies that will sell customer information for marketing purposes, we "do not" approve of this practice, and we will never engage in it. Any information that you provide to us, is secure with us, Guaranteed! If your order arrived damaged, is defective or we sent the wrong item, email us at sales@gooddogexpress.com. We will gladly accept returns or exchanges within 30 days of the date of purchase for any of our products. If you're not satisfied with your purchase, return it in new condition (with it's original packaging, bags, no signs of wear, tear or teeth marks). We'll refund your original purchase price. Shipping & Handling costs are not refundable, you will be charged actual shipping costs. We cannot issue a credit if the item has been used and/or damaged. If items are damaged on their return trip to us, we cannot make a refund - we recommend you purchase insurance at the time of shipping. Orders cancelled or refused once processed for shipping--or returned as undeliverable--will be treated as a return.
Pack your return securely in the original package if possible. Be sure to include a copy of the invoice/packing slip. If you do not have your original invoice/packing slip, please include the following information with your return: bill-to name, address and phone number; (if different) ship-to name, address and phone number; order number. Please indicate your reason for return; and requested exchange items if applicable. We recommend that you insure all returns and exchanges and ship via a traceable carrier such as USPS, UPS or FedEx. Please mail all returns and exchanges to:
If you have any questions about whether you should return an item, please email us at sales@gooddogexpress.com or (877) 682-7387 Toll-Free (Continental U.S. only). Outside the continental U.S. dial (330) 676-1905. |
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Shipping and Handling