Why Buy Treats Here?
We recognize that most people fully appreciate
the unconditional love that they receive from their pets. We believe
that pets should be considered as highly valued members of the family.
As a result, we know that people have a desire to reward them with "only"
the healthiest, wholesome treats for their well-being.
Wholesomeness and Freshness is guaranteed!
At "Good Dog", we specialize in "only"
the healthiest treats available. You will never have to check
the ingredient list of our treats. We thoroughly research each
and every product to insure that it is made from "only" the
absolute best natural, and human-grade ingredients.
We have pulled products from our shelves when we have discovered less
than wholesome ingredients, and also when the time on the shelf exceeds
our freshness standards. If it is not the BEST, we
won't sell it!
There is no need to search all over the
internet for different varieties of healthy treats. You will
find all of the best here! Our selection is second to none, and
we are always working to add more.
We even offer wheat-free and corn-free
treats for dogs that have specific sensitivity to those grains.
We buy in limited quantities to insure
that you will always receive the freshest available.
We offer the highest quality at competitive
prices (including delivery expenses), and cover every product with
an unconditional money-back guarantee.
Since we stock everything that we sell:
We guarantee fast, fast, fast
About Good Dog Express, Inc.
We are a pet products retail business incorporated
in the State of Ohio in 1999. Our physical presence is in the City
of Kent, Ohio. Our business is built upon integrity, the best customer
service we can provide, and a genuine care for the good health of pets.
We are registered with the Better Business Bureau in Akron, Ohio.
Our success as a trusted and dependable retailer has been the result of
our efforts to go to great lengths for our customers. When you order from
us, we won't leave you hanging like so many other E-retailers. Generally,
If we can't ship it immediately, we don't sell it! While we do carry a
very few products that we cannot ship immediately, this fact is clearly
stated on the product page so that you are aware before you order.
We also keep you informed with an Email to confirm shipping, and we respond
to all inquiries immediately! We also provide a toll-free phone number
for orders, to answer your questions, or to respond to your concerns.
We began with a focus
on providing specific pet foods, both locally and on the internet. As
pet lovers and owners of pets with health problems, we began researching
dog food and treats many years ago. We learned that often,
ingredients included diseased animals, by-products and fillers (with little
or no nutritional value), waste fats from restaurant grease traps and
in some cases, only animal parts that humans do not consider to be food.
It was with this knowledge that we made a
decision to find the most wholesome and the healthiest treats and food
available. We soon discovered that it was difficult to find truly
wholesome, natural and human grade treats & food (although
somewhat more plentiful now, as people are becoming more aware in this
information age). While there are many manufacturers claiming to
offer quality, we often found-out otherwise. The ingredient list
and the packaging may look "very good", until you discover that some or
all of the ingredients are considered "not fit for human consumption".
Most manufacturers do not volunteer that information. There really
are many factors to consider when wholesome-looking ingredients are not
fit for human consumption (spoiled, contaminated.....?) Whatever
the case, we felt that our pets deserved better.
As we discovered more and more healthy and
truly wholesome food and treats, we decided we could make
them available to everyone. However, we quickly learned that due
to the weight of dog food, "shipping costs" made the price of the highest
quality dog foods somewhat prohibitive on the internet. Therefore,
we are offering only the absolute best quality treats. Treats that you can feel good about feeding
your dog, and treats that we can feel good about
selling, at a very competitive price.
Our business is based upon providing the
"best customer service" and the "highest quality products" that are available
Our Position on animal cruelty:
We believe in, and we will always fight for kind and gentle treatment of all animals. We strongly
support organizations that fight cruelty to animals. We will not
sell any products that use or endorse animal testing in their manufacture.
Concerned pet owners everywhere--more
than ever--want healthy, high quality treats. We offer only the finest
products, made from natural and human-grade ingredients, rated best by Whole Dog Journal Allergies? Hypo-allergenic,
wheat and corn-free treats will keep your dog happy and
Shopping With Us
We would like to welcome you to the Good Dog Express,
inc. web site. We have made every effort to make your shopping experience
a pleasurable one. Our site is not designed with a lot of frills, interactive
content, or graphics. They tend to slow down page loading, and can make
navigation cumbersome. Although we are on-line, we continue to adhere
to "old fashion" business principles. We focus our time and our
efforts on providing customer service, insuring up-to-date content, and
procurement of the finest products available.
We do not use gimmicks or deceptive advertising, and
we always make every effort to insure that we never, ever, mislead our shoppers. We are obviously, not one of those pet super
stores. We offer a selection of products that you won't find there.
We also offer something that is fast becoming a rare commodity, Great
Customer Service! Our success depends upon our customers returning
again and again. We display our toll-free number on all of our main
pages, as well as an e-mail address, should you ever
need to contact us about anything! We are always accessible, and given
the opportunity, we will always work hard to prove our integrity!
We are registered with the Better Business Bureau in Akron, Ohio.
Please understand that our normal office hours are from 8:00 a.m. to 6:00 p.m. EST Monday through Friday. However, should you miss us, simply leave a message
and we will promptly return your call. We respond to all inquiries
as promptly as possible. Our
toll free number is: (877) 682-7387 (Continental U.S. only).
When shopping on the internet, we understand the desire and
the need to be cautious when considering a purchase. At "Good
Dog", not only do we offer only the highest quality products,
but we focus on customer service. We have worked hard to provide
you with a safe and secure shopping experience. Please be assured
that we will always be responsive to your needs and concerns.
Our philosophy is simple; "if we don't have a satisfied customer, we have
When you enter our store, you will find a search link
and a link back to our home page at the top of all store pages. Our store pages
are categorized with a list of products in each category. To view a more
detailed description and a picture of an individual product, simply click
on the product name at any category page. Doing so, will provide
you with the product page that includes a detailed description, and a
picture of the product. To purchase a product, simply click on the button
provided. You can then click the "continue shopping" button to view
other products and continue shopping OR click the "checkout" button.
The check-out process will involve entering your billing information,
and shipping information (if shipping to a different location).
We are required "by law" to charge sales tax ONLY if you reside in the
State Of Ohio. You will then be taken to the SECURE check-out
page where you will enter your credit card information. Please be assured
that any information entered here by you is secure and cannot be viewed
by anyone. Also, be assured that while browsing through our store, it
is not possible to accidentally make a purchase. Purchases
will not be completed until all order and credit card information is
entered, confirmed, and submitted to us. You will always receive a confirmation
that your order has been processed, and another when it is shipped.
Should you so desire, we will be happy to cancel any order before it is
shipped if you change your mind. Simply call or e-mail us. We truly
have a desire to offer you a pleasant and comfortable shopping experience
We thoroughly research each and every product
to insure the highest quality, wholesomeness and safety. Although
we recognize that no matter how hard we try, we may not "always" please every person that purchases from us. We will guarantee that you never spend money here on anything that you are
not happy with. We will always cheerfully refund the
purchase price upon the return of the any product with which you are not 100% satisfied,
If you're not satisfied with your purchase, return it within 30 days of
delivery in it's original condition. We cannot accept returns more
than 30 days after purchase. Of
course, we will also gladly exchange any product that you
may not be satisfied with (within 30 days of purchase). When items are returned, we do not refund shipping. You
will need to pay for return shipping also.
No Print Catalog
We do not have a printed catalog.
Due to the fact that we add new products and change products often,
it would be very difficult, if not impossible to maintain an
up-to-date printed catalog. It would also be expensive, and we
would not want to pass that expense along to our customers.