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Why Buy Treats Here?
We recognize that most people fully appreciate the unconditional love that they receive from their pets. We believe that pets should be considered as highly valued members of the family. As a result, we know that people have a desire to reward them with "only" the healthiest, wholesome treats for their well-being.
About Good Dog Express, Inc.
We are a pet products retail business incorporated in the State of Ohio in 1999. Our physical presence is in the City of Kent, Ohio. Our business is built upon integrity, the best customer service we can provide, and a genuine care for the good health of pets. We are registered with the Better Business Bureau in Akron, Ohio. Our success as a trusted and dependable retailer has been the result of our efforts to go to great lengths for our customers. When you order from us, we won't leave you hanging like so many other E-retailers. Generally, If we can't ship it immediately, we don't sell it! While we do carry a very few products that we cannot ship immediately, this fact is clearly stated on the product page so that you are aware before you order. We also keep you informed with an Email to confirm shipping, and we respond to all inquiries immediately! We also provide a toll-free phone number for orders, to answer your questions, or to respond to your concerns. We began with a focus on providing specific pet foods, both locally and on the internet. As pet lovers and owners of pets with health problems, we began researching dog food and treats many years ago. We learned that often, ingredients included diseased animals, by-products and fillers (with little or no nutritional value), waste fats from restaurant grease traps and in some cases, only animal parts that humans do not consider to be food. It was with this knowledge that we made a decision to find the most wholesome and the healthiest treats and food available. We soon discovered that it was difficult to find truly wholesome, natural and human grade treats & food (although somewhat more plentiful now, as people are becoming more aware in this information age). While there are many manufacturers claiming to offer quality, we often found-out otherwise. The ingredient list and the packaging may look "very good", until you discover that some or all of the ingredients are considered "not fit for human consumption". Most manufacturers do not volunteer that information. There really are many factors to consider when wholesome-looking ingredients are not fit for human consumption (spoiled, contaminated.....?) Whatever the case, we felt that our pets deserved better. As we discovered more and more healthy and truly wholesome food and treats, we decided we could make them available to everyone. However, we quickly learned that due to the weight of dog food, "shipping costs" made the price of the highest quality dog foods somewhat prohibitive on the internet. Therefore, we are offering only the absolute best quality treats. Treats that you can feel good about feeding your dog, and treats that we can feel good about selling, at a very competitive price. Our business is based upon providing the "best customer service" and the "highest quality products" that are available anywhere. Our Position on animal cruelty: Concerned pet owners everywhere--more than ever--want healthy, high quality treats. We offer only the finest products, made from natural and human-grade ingredients, rated best by Whole Dog Journal Allergies? Hypo-allergenic, wheat and corn-free treats will keep your dog happy and healthy.
Shopping With Us
We would like to welcome you to the Good Dog Express, inc. web site. We have made every effort to make your shopping experience a pleasurable one. Our site is not designed with a lot of frills, interactive content, or graphics. They tend to slow down page loading, and can make navigation cumbersome. Although we are on-line, we continue to adhere to "old fashion" business principles. We focus our time and our efforts on providing customer service, insuring up-to-date content, and procurement of the finest products available. We do not use gimmicks or deceptive advertising, and we always make every effort to insure that we never, ever, mislead our shoppers. We are obviously, not one of those pet super stores. We offer a selection of products that you won't find there. We also offer something that is fast becoming a rare commodity, Great Customer Service! Our success depends upon our customers returning again and again. We display our toll-free number on all of our main pages, as well as an e-mail address, should you ever need to contact us about anything! We are always accessible, and given the opportunity, we will always work hard to prove our integrity! We are registered with the Better Business Bureau in Akron, Ohio. Please understand that our normal office hours are from 8:00 a.m. to 6:00 p.m. EST Monday through Friday. However, should you miss us, simply leave a message and we will promptly return your call. We respond to all inquiries as promptly as possible. Our toll free number is: (877) 682-7387 (Continental U.S. only). When shopping on the internet, we understand the desire and the need to be cautious when considering a purchase. At "Good Dog", not only do we offer only the highest quality products, but we focus on customer service. We have worked hard to provide you with a safe and secure shopping experience. Please be assured that we will always be responsive to your needs and concerns. Our philosophy is simple; "if we don't have a satisfied customer, we have nothing"! When you enter our store, you will find a search link and a link back to our home page at the top of all store pages. Our store pages are categorized with a list of products in each category. To view a more detailed description and a picture of an individual product, simply click on the product name at any category page. Doing so, will provide you with the product page that includes a detailed description, and a picture of the product. To purchase a product, simply click on the button provided. You can then click the "continue shopping" button to view other products and continue shopping OR click the "checkout" button. The check-out process will involve entering your billing information, and shipping information (if shipping to a different location). We are required "by law" to charge sales tax ONLY if you reside in the State Of Ohio. You will then be taken to the SECURE check-out page where you will enter your credit card information. Please be assured that any information entered here by you is secure and cannot be viewed by anyone. Also, be assured that while browsing through our store, it is not possible to accidentally make a purchase. Purchases will not be completed until all order and credit card information is entered, confirmed, and submitted to us. You will always receive a confirmation that your order has been processed, and another when it is shipped. Should you so desire, we will be happy to cancel any order before it is shipped if you change your mind. Simply call or e-mail us. We truly have a desire to offer you a pleasant and comfortable shopping experience with us.
Our
Guarantee
We thoroughly research each and every product to insure the highest quality, wholesomeness and safety. Although we recognize that no matter how hard we try, we may not "always" please every person that purchases from us. We will guarantee that you never spend money here on anything that you are not happy with. We will always cheerfully refund the purchase price upon the return of the any product with which you are not 100% satisfied, except treats. If you're not satisfied with your purchase, return it within 30 days of delivery in it's original condition. We cannot accept returns more than 30 days after purchase. Of course, we will also gladly exchange any product that you may not be satisfied with (within 30 days of purchase). When items are returned, we do not refund shipping. You will need to pay for return shipping also.
No Print Catalog
We do not have a printed catalog. Due to the fact that we add new products and change products often, it would be very difficult, if not impossible to maintain an up-to-date printed catalog. It would also be expensive, and we would not want to pass that expense along to our customers. |
Why Buy Treats Here?